Consulting Services
Loyalty Solutions also offers customized and integrated consulting solutions to help clients implement and optimize their programs. Our experts work with clients to craft effective, efficient, quality, and results-driven products and services to make the most of their efforts. Loyalty understands that sometimes the project at hand is bigger than your available in-house resources. We also know it still needs to be done right and on time, within a specified budget. Whether you’re planning to launch a new membership initiative, develop a fundraising campaign, jumpstart a consumer promotion, or implement a national rewards or customer loyalty program, our experienced consultants can work with you to help design, create, and develop the right program to improve sales and revenue performance, and reward customer behavior to meet any size, timeline, or budget, and provide the support and skills necessary to get the job done.
We can provide you with everything from program analysis, planning and rationale, marketing and sales copy, scripts, as well as creative, website development, printing and fulfillment services, as well as implement, and manage your program on an ongoing and basis cost-effective basis. Our integrated consulting solutions to help clients implement and optimize results-driven strategies and programs, as well as develop, source, and facilitate new products and stronger vendor relationships.
Click below to view our Consulting Services.
- Website Design
- Customer Satisfaction Evaluation & Analysis
- Script Writing & Review
- Marketing & Messaging Development
- Market Research
- Product & Customer Innovation
Our team has senior level sales, marketing, development, communications, research, innovation, and IT consulting experience, and has helped hundreds of companies improve their bottom line by offering sound advise, strategies, research, applications, and resources for on a wide variety of initiatives designed to move the needle, and lower you overall costs of acquiring, maintaining, and rewarding customer loyalty.
Whether you're starting from scratch or your current site needs a redesign, Loyalty Solutions can guide you from concept to completion in designing a website for your business or new promotion. Our experienced team of developers produces creative, innovative, and functional sites designed to optimize the client experience and maximize your company's corporate image and program effectiveness.
Our website design services include logo development, e-commerce, database development, search engine optimization, and many other features. We offer our clients unlimited creative stages to make sure their site is exactly what they want. From there we offer additional services and development options such as resource development, online presentations, CRM system integration, copy and messaging development.
Click to View a portfolio of our website development work.
Customer Satisfaction Evaluation & Analysis Services
So how are you really doing? Most companies are surprised to learn what customers really think of their products and services. Loyalty Solutions specializes helping clients unlock the truth and expose what’s really going on inside the minds of their customers. Sometimes the truth hurts, but finding out now can either confirm that you’re on track, or it can revolutionize your business, saving you time, money, and potentially a whole lot of trouble down the road.
Through innovative online and post sale surveys, Loyalty Solutions works with your team to discover not only the best attributes of your business, but where you may need to make minor or major adjustments in the way you’re doing business and how your customers are handled. Often these adjustments can be easily handled, but you can only fix a problem if you’re aware that one exists…
Our survey program is an innovative management tool that captures customers’ experiences and perceptions continually on a daily basis and immediately transforms them into actionable customer intelligence. It was developed to fill the missing link in CRM efforts: the actual customer experience. We call it “Customer Experience Management and Monitoring”
How it works: Immediately after their customer service experience, customers respond to a short survey using the keys on their touch-tone telephone, (or online). Customer voice comments can also be captured and played back from a web browser. Reports are updated immediately for client management to incorporate customer insights directly into their operations. Levels of management access reports based on their level of responsibility. The system is dynamic, flexible and very cost effective.
View a report: Call Center Report
Script Writing & Review Services
Whether in presentations, sales scripts, or a contact center environment, your team needs to be as effective as possible when sharing your Company’s products and services with your prospects, or when they’re trying to save a customer. Our script writing and development programs are designed to reduce prep. time, increase rapport and persuasiveness, organize your ideas and information for maximum impact, select appropriate details and data, outline and plan the presentation, design and use visuals effectively, use a dynamic, confident, and professional delivery style, and respond authoritatively and knowledgeably to questions.
Loyalty Solutions works with clients to foster open sales and customer service environments where best practices are shared among the sales & service staff and at all customer touch points. We provide well scripted messages, coaching, and training for all types and levels of prospect interaction that effectively convey the essence of your best approach for acquisition, retention, and long-term customer loyalty.
Marketing & Messaging Development Services
Loyalty Solutions works with clients to develop new and cutting edge marketing, advertising, and outreach methods designed to capture your best message, your target audience's attention, and result in interest and education about you, your company, your products and services, and related offers and incentives.
Whether you call your customer communication strategy Relationship Marketing, One-to-One (1:1) Marketing, Database Marketing, Loyalty Marketing, Customer Service or CRM, there is one key to maximizing the ROI of your marketing dollars: Relevant Integration. Loyalty Solutions works with clients to create relevant, personalized, and targeted messages, and develops ways to seamlessly deliver them. Response rates will increase dramatically and sales and marketing goals will be rapidly achieved. Imagine what could this mean for your promotion…
Loyalty Solutions specializes in leading relevant and conclusive research designed to identify, confirm, and assess key market opportunities, validate positioning, identify new products, services, markets, marketing channels, and how to best appeal to target customers.
In addition, we perform competitive analysis, customer satisfaction research, and complimentary business line, vendor analysis and strategic alliance identification. Whether you need to identify a new market, determine and confirm if it truly exists, identify the competitors, best vendors, marketing partners, barriers to entry, or if you just need additional resources to research a specific marketplace for you, Loyalty Solutions can help.
Through new product market analysis, market identification, positioning and strategy, product research and testing, Loyalty Solutions helps clients gain critical customer and industry intelligence, uncover untapped opportunities, evaluate competitive products and services, and conduct strategic analysis that allows our clients to compete confidently and cost-effectively.
At Loyalty Solutions, our goal is to enable your organization to create truly innovative solutions to business challenges. We apply leading-edge, customer-focused research methods; proven techniques to stimulate creativity; and rapid, low-cost development principles to your business needs. We specialize in new product and service development, sales and marketing, staff development, and business process improvement. What's your missing Innovation piece?
Customer Innovation W e improve the success rate of your sales and marketing efforts by showing you how it looks from your customers' point of view. We begin with research that goes beyond traditional methods to discover your customers' true perspective. Then, based on our findings, we create sales training programs, product positioning statements, marketing collateral materials and advertising campaigns to increase your close rate and profitability.
Product Innovation We improve the success rate of new product development efforts through a three-step process. First, we go beyond traditional research methods to discover deep, unvoiced needs. Next, we create an environment where your team can come up with breakthrough solutions to meet those needs. Finally, we reduce wasted development costs by up to 90%, cut time to market, and virtually assure market acceptance with rapid, iterative prototyping.
